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B*tru Clothing on Marthas Vineyard

Return and Exchange Policies

We will be glad to make an exchange or credit your credit card account for any items you are not completely happy with. The item MUST be returned to b *tru. within 21 days of the shipping date in unworn and perfect condition (including all tags & original packaging).  Footwear returns and exchanges must include the original shoe box in its original condition and without postal labels. 

Please ship prepaid and insured with the package securely wrapped. Shipping and handling on returned merchandise is non-refundable. All returns should be shipped to:

b * tru. Returns
PO Box 3453
Oak Bluffs, MA  02557

We will credit your credit card on receipt of the returned items at which time you will receive an email confirmation. When an exchange is requested, we will credit your credit card on receipt of the returned items and then bill you for the new items when they are ready to ship.

 

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